New Return Policy

As all of you should know we have a new return policy which is we have the right to deny a return without a receipt, if they refuse to show us ID. Also added to this new return policy is that we have to get their address and phone number when they return without a receipt. The boxes that pop up after a return (where we often just get the first and last name, because it's necessary) that ask for all this information HAS to be filled out. As of last week only 14% of our returns without receipts had the telephone number. This is unacceptable. I know it's kind of weird at first because we're not used to it but we need to make sure this is happening all across the board. If only a few people do it then it won't be consistent. We must not pick and choose what customers we get this information from. Everyone returning without a receipt must have ID and HAS to comply with the return policy.

In short, FILL OUT ALL THE INFORMATION when the boxes pop up after a return without receipt.
Pass it along!
Anni