WEEKLY DIRECTIVES / IMPORTANT INFO

Sorry this is so late in the week. As most of you know I've been pretty sick this week, so I apologize We ended the week -18%

Sucessful classes: 152 +70%, 153 gloves +94%, 163 other jewelry +73%, 154 small goods +76%, 312 boots +112%.

Opportunity classes: 157 scarves -19%, 151 handbags -14%, 311 casual -93%, 315 athletic -12%.

• Sale clean up. The backpacks in sale need to be moved to the back of the z-racks in sale. The sale shoes on the very bottom below the last shelf need to be moved onto the shelves. If there are any other z-rack backs that are not being used we could fill 9.99 sale scarves from the stock room.
• Shoe lounge update. We would like to get all the sneaker wedges onto the wall seeing as how they are what is selling the most out of our shoes. Because we don't have a ton I'd like to condense what's out there and then make the bottom shelf the cheaper sneaker wedges (the velcro ones). I'd perfer to keep the Nike wedges in backstock though, because they are $130.
• Mark downs and furthers 100% by Friday..
• Figuring out a game plan for those TOMS.. I moved the 19.99 TOMS to the sale section which cleared up 3-5 pegs in the full priced section. I won't be able to get to fill them today, but they will need to get filled this weekend to help clear out some of our TOMS in backstock (We have 3-4 boxes full of them! yikes!)
• Jewelry clean up. We would like to move the charm-y/gift-y jewelry forward, pull the sale 'other jewelry' off (sale rings, sale bracelets, etc), and tidy up the back of the frame.

Important info:

1. ALL DISPLAY SHOES.. ALL DISPLAY SHOES.. MUST. BE. LANYARD TAGGED. Abby and I walked in the other day to find two pairs of $100+ heels not tagged at all. THESE HAVE GOT TO BE TAGGED. ALL OF THEM.
2. ENGAGE your customer at the wrap. Abby talked about this already, but to re-iterate. COMMUNICATE WITH THEM. "Hi how are you?" "Did you find everything ok?" is really all it takes.
3. USE YOUR MOBILE POS. I swear to GOD if anyone on WACC is ever on a mystery shop saying 'everythings on the floor' you're going to get fired. I will make sure of it. We have mobiles for a reason. Especially at the cash wrap, utilize them. Your shift will not be dragged out any longer from one order. If you're about to leave, call for back up. If there's a line, call for back up.
4. WACC BACKSTOCK. Abby and I spent 7 straight hours back there organizing the crap out of our bays. THERE IS A HOME FOR EVERYTHING IN BACKSTOCK. THERE IS NO REASON RANDOM WACC SHOULD BE FLOATING AROUND BINS/THE BACKSTOCK. Every bin is labeled "sale scarves" "scarves" "hats" "sale hats". Even the bag wall is labeled. This means if there's a random return you can either 1) run it to a very similiar/like item on the floor OR 2) you can find the appropriate bin/home for it in backstock. Example, an online bag is returned and we don't have it. Place it in the shelf that says 'online hand bags'. Easy, right?
5. SEPERATE YOUR PINS AND HARD TAGS. PULL THEM EVERY NIGHT. There is no reason this shouldn't be happening nightly.
6. Fill bags at night. I feel like this happens maybe once a week. It needs to be happening more often.

Anni