This morning I worked on spot filling the floor as well as filling all promo bags, TOMS, and promo shoes. (ALL ECOTE BACKPACKS ARE OUT ON THE FLOOR, THERE ARE NONE IN BACKSTOCK!) I also, ran all the WACC runs that have been piling up in the fitting room. It's crazy how many there were! Let's try to be on top of this with our closings and not let this happen again. We have a veeerrryyy slow morning and it wasn't really picking up when I left at 2 so hopefully we'll have a good amount of customers coming in now thru closing to meet our goal!
I almost had an $862 direct return today but Asher kindly asked the woman if she would mind only returning a few items at our location and then maybe shipping the rest or return to another location since that big of a return would have really killed our day!! like, MAJOR. The customer understood and was not upset at all and was willing to help us out and ended up only returning about $241 worth of merchandise. Still, a large amount, but definitely A LOT better than what could have happened.
Moral of the story: If you're getting a very large return, ask a manager if you should proceed, be very courteous of the customer, and remind them that return shipping is free.
Let's have a great week team and work towards that goal and keep our depts numbers UP!
xo
Elle
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