READ and COMMENT

Hey guys. Like usual we got shipment today. With help, everything got processed, out and back stocked. We got in a new bag that comes in five colors for $34, two new colors and patterns of the chain handled pouches, and a few new wallets.  Tonight I just want to reiterate some things that we should all be aware of and practicing. This month we got a 25% out of a possible 150% on our mystery shop. Many of the points we lost were lost at the wrap. So, we need to make sure we are greeting customers, helping them on the floor if need be, but mainly at the cash wrap, we need to use our mobiles, for size checks, color checks, within and without our store checks, cool? Use those mobiles, they provide us with extra points, and the more we milk it the better. For example: "I wasn't able to locate that item in our store; however, with my handy dandy mobile here, I will be sure to help you locate it in another Urban or online". Wah lah magic guys! I know that a lot of us utilize our mobiles but its use needs to become second nature to all of us. Chit chatting at the wrap. Lets be honest we're all chatty at the wrap, so we know how to communicate. Let's please chat it up with the customers. When dealing with a customer, ask yourself, am I treating this person like he/she exists? Because if you are then you've greeted them, asked them if they found everything ok (note: this question often leads to concerns about items or sizes that couldn't be located, an opportune moment to introduce the customer to our handy dandy mobile), within reason asked if they'd like a bag, an emailed receipt, paper or both etc. I know we know all of these things, but let's make a point to do it ALL the time. When a customer is returning an item or items......? I am intersted to know what you guys know so comment on that. WHAT IS THE PROCEDURE WHEN SOMEONE IS MAKING A RETURN? So lets play this game. Everyone comment; give one point, example, whatever, and no one can repeat one that has already been posted. I will be interested to see who's reading posts, and where we are as a team.



See you guys tomorrow.